Shipping/Delivery

Delivery Fee Within Hong Kong

  1. Order amount from 0HKD to 100HKD: 35HKD
  2. Order amount over 100HKD: Free delivery

We offer delivery within 3-6 working days.

In case of Typhoon signal 8 or black rain warning, delivery will be suspended.

 

We use SF Express, and provide the following services:

  1. Commercial addresses: Door to Door delivery
  2. Residential addresses: Delivery to nearest SF service point (locker, SF Store, convenience store). By default we will choose the nearest service point from the delivery address you provide on Switzerluxe.com.

 

Service points how do they work?

When the package arrives at the service point (locker, SF Store, convenience store), you will be informed by SF express. SF will send you a message with a password and the address of the pickup point for you to retrieve your package (you will have 72 hours to pick up the parcel). Service points have long opening times, which makes it very convenient when you have a busy schedule. 

You can send anyone with a picture of the message to retrieve the parcel. It is not necessary for you to go in person.

 

For any special requirements, please contact us by WhatsApp (6629 5759) after placing your order, we will do our best to satisfy your needs.

 

SF Locations list can be found at this link: http://www.sf-express.com/hk/tc/dynamic_function/store/